Privacy Policy
This Privacy Policy describes how Cleo and Luna London (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from cleolunalondon.com (the “Site”).
By using our Site, you agree to the collection and use of information in accordance with this policy.
Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including:
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Web browser type
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IP address
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Time zone
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Cookies installed on your device
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Pages viewed and interaction data
We refer to this automatically collected information as “Device Information.”
When you make a purchase or attempt to make a purchase, we collect:
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Name
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Billing address
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Shipping address
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Payment information
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Email address
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Phone number
We refer to this as “Order Information.”
Device Information and Order Information together are referred to as “Personal Information.”
How We Use Your Personal Information
We use the information we collect to:
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Process and fulfill orders
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Communicate with you
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Screen orders for potential fraud or risk
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Improve our website and customer experience
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Provide marketing communications (if you opt in)
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Comply with legal obligations
We may use Device Information for analytics, performance tracking, and advertising optimization.
Sharing Your Personal Information
We share your Personal Information with trusted third parties to help us operate our business, including:
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Shopify (our e-commerce platform)
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Payment processors
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Shipping and logistics partners
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Marketing and analytics providers
We may also share information to:
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Comply with legal requirements
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Respond to lawful requests
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Protect our rights or prevent fraud
We do not sell your personal information.
Behavioral Advertising
We may use your Personal Information to provide targeted advertisements or marketing communications we believe may be of interest to you.
We may use tools such as:
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Google Analytics
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Meta (Facebook/Instagram) Ads
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TikTok Ads
You can opt out of targeted advertising through the settings provided by these platforms.
Cookies
We use cookies and similar tracking technologies to:
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Keep you logged in
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Remember your preferences
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Analyze website performance
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Improve marketing effectiveness
You can manage or disable cookies through your browser settings. Disabling cookies may affect website functionality.
Data Retention
We retain your Order Information for our records unless and until you request deletion, subject to legal and accounting requirements.
Your Rights (Canada)
If you are a resident of Canada, you have the right to:
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Request access to the personal information we hold about you
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Request correction of inaccurate information
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Request deletion of your personal data, subject to legal limitations
To exercise these rights, please contact us at the following email address:
International Data Transfers
As an online retailer, your information may be transferred to and processed in countries outside your province or country of residence, including by third-party service providers.
We take reasonable steps to ensure your data is protected in accordance with applicable privacy laws.
Security
We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, operational requirements, or legal obligations. The updated version will be posted on this page with the revised effective date.
Contact Information
For more information about our privacy practices or if you have questions, please contact us at:
info@cleolunalondon.com
cleolunalondon.com
